Customer Care

We are always around to help devotees and knowledge seekers...

How is your customer service better than Amazon and Flipkart? Readers find us better than giants like Amazon and Flipkart because we don't send you annoying 'standard' template replies. We take action. Real and quick action. No empty words. Simply because we are not a profit driven organization. We are driven by our passion to spread wisdom.

What is the best way to contact you?  There are plenty of ways to contact us:
(1) Reply to any system email you've received from Seer Books.
(2) Use the contact form provided at the bottom of this page.
(3) Email us directly at contact@seerbooks.com .


Is there any number to contact you?  We keep meditative silence in our office. We would be grateful to you if you help us in maintaining silence. But if you don't have access to internet and you need urgent help, we would be happy to sacrifice our silence to help you. Our emergency number is 8800552508

Is it secure and safe to make online payment? We are a private limited company and a proud supporter of digital economy. Our payments provider, CCavenue, is India's largest payment gateway. 85% of Indian merchants process payments through CCavenue which includes big brands like Snapdeal, MakeMyTrip, BookMyShow, Airtel, Paytm, Mobikwik and so on. Therefore, your payments are 100% secure. 

 

Can I pay through wallets like Paytm? Yes, all major wallets like Paytm, Freecharge, Mobikwik are integrated with our payment gateway. If you want to pay to us through Paytm app on your smartphone, our Paytm number is 8800552508 . You need to tell us last four digits of your paytm number after making the payment. We will identify your payment and create your order manually. 

Can I pay through UPI apps like BHIM, Phonepay, Tez etc.? Yes, UPI payment option is available on the payment gateway page (CCavenue)

I don't have any methods of online payment. What should I do? Where there is a will, there is a way. Some suggestions:
(1) You can go to any cyber cafe and ask the operator to place the order for you. They will easily do it for a small commission. 
(2) You can go to nearest post office and send a money order to our address which is:
Seer Books Private Limited
111, Dayanand Marg, 2nd Floor, Daryaganj, New Delhi -110002
Mob. 8800552508
After sending the money order, you need to inform us so that we can create an order for you.

'Oops... something went wrong. It happened to best of us'? : If CCavenue payment gateway shows this error, there are two common reasons:

(1) There is a problem with your address. Read the instructions while writing your address. For example, do't write +91 in phone number field, simply enter your 10 digit mobile number. In the 'city field', enter only the city name, nothing else. The text in city field shouldn't be too long, and there shouldn't be any special characters like bracket, hyphen, or digits. For example, don't enter Thane (W), enter Thane West. Don't enter Delhi-110002, just enter Delhi.

(2) If you are abroad, you won't be able to place order through CCavenue because it's India based gateway. If IP address of your computer is not India based, you will see this error on Ccavenue.

Why don't you offer Cash on Delivery? Most carriers charge Rs. 50 extra for Cash on Delivery service which, coupled with the cost of shipping, makes books highly costly.  Secondly, we spend average 60 Rupees on shipping of even on a small book. We can't afford to lose this money in case someone enters incomplete address.

I just placed an order but didn't get confirmation email: We send confirmation email immediately when order is placed. If you've not got it, there must be a typo mistake in your email address. Most mistakes involve writing 'gmail.com' as 'gamil.com' or 'gnail.com' and so on. Contact us to correct the mistake and to resend order confirmation email.

Where can I download my invoice: When we dispatch your order, we send you an email which contains tracking information. In that email you will find a link 'Click here to download invoice'. 

How can I get my order delivered faster than mentioned: If your Pin Code is correct, and address is full, you will get your order faster than you expect. 

 

 

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 Contact Form to send us email directly: