Customer Care – Seer Books

Customer Care

Office: Seer Books Private Limited,
2nd floor, 111, Dayanand Marg, Daryaganj,
New Delhi - 110002

We are always around to help devotees and knowledge seekers...

How is your customer service? Readers find our customer service great because we don't send you annoying 'standard' template replies. We take action. Real and quick action. No empty words. 

What is the best way to contact you?  
(1) Reply to any system email you've received from Seer Books.

(2) Email us directly at contact@seerbooks.com .

Is it secure and safe to make online payment? For payment, you get redirected from our website to CCavenue or Paypal website. Paypal doesn't need introduction and CCavenue is India's largest payment gateway. 85% of Indian merchants process payments through CCavenue which includes big brands like Snapdeal, MakeMyTrip, BookMyShow, Airtel, Paytm, Mobikwik and so on. Therefore, your payments are 100% secure. 

 

Can I pay through wallets like Paytm? Yes, all major wallets like Paytm, Freecharge, Mobikwik are integrated within CCavenue. 

Can I pay through UPI apps like BHIM, Phonepay, Tez etc.? Yes, UPI payment option is available on the payment gateway page (CCavenue)

 

'Oops... something went wrong. It happened to best of us'? : If CCavenue payment gateway shows this error, there are two common reasons:

(1) There is a problem with your mobile number or city name in billing address.

Do't write +91 in phone number field, simply enter your 10 digit mobile number.


In the 'city field', enter only the city name, nothing else. The text in city field shouldn't be too long, and there shouldn't be any special characters like bracket, hyphen, or digits. For example, don't enter Thane (W), enter Thane West. Don't enter Delhi-110002, just enter Delhi.

(2) If you are abroad, you won't be able to place order through CCavenue because it's India based gateway. If IP address of your computer is not India based, you will see this error on Ccavenue. Please use separate checkout (through Paypal) available for foreign customers.

 

I just placed an order but didn't get confirmation email: We send confirmation email immediately when order is placed. If you've not got it, there must be a typo mistake in your email address. Most mistakes involve writing 'gmail.com' as 'gamil.com' or 'gnail.com' and so on. Contact us to correct the mistake and to resend order confirmation email.

Where can I download my invoice: When we dispatch your order, we send you an email which contains tracking information. In that email you will find a link 'Click here to download invoice'. 

How can I get my order delivered faster than mentioned: If your Pin Code is correct, and address is full, you will get your order faster than you expect.